PROJECTS | my-professional-site

ACHIEVEMENTS

Assisted in implementing the Governor of Pennsylvania's Special Project Development of a new-ground breaking $50 million SAP project for the PA Department of Labor. The project involved new proprietary computer system migrating from an old legacy system to the new CWDS (Commonwealth Workforce Development System).
Despite upper management's support, had to work with state staffs initial resistance and unwillingness to implement new change; Led and successfully instructed over 1,000 staff members and achieved 100% compliancy rate.

Managed, developed and created lesson plans, supervised Instructor team in the implemenation of student critera, taught English to Thai and various Asian students on a one-to-one and group basis using a hybrid blended approach to learning English while recording and maintaining student goals and exceeding student expectations at a global English Language Center.

I have an excellent curriculum geared towards all levels of learning. I am currently certified in brain compatible teaching, enhancing student self-esteem, and cognitive learning applications. I am also familiar with the utilization of NLP techniques as well.

Coordinated interactions between management and employees, resulting in improved trust levels in leadership from 30 to 60 % in a three-month time period, along with a significant improvement in key quality, time, and cost metrics by 10 to 15%.

Successfully restructured system availability by 90% for 5,000 end users, increased productivity by 93% and reduced customer care expenses by $ 2 million annually.

Implemented training programs across the organization. Helped the training department achieve 98% ROI revenue, thereby increasing closing rates for CSR’s by 25% and improving customer retention by 20%.

Reduced operating costs for the training department by 10% and enhanced market share by 15% in a competitive market. Improved customer satisfaction ratings in a 12 month to facilitate launch in a new territory.

Provided assistance for devising and implementing back office training programs for streamlining the firms POS (point of sale) and touch point (credit card/check terminals), resulting in improving customer satisfaction rate by over 50% while saving the company over $10 million in lost revenue.