​Robert Becker​

 

Creative Consulting (Self Employed)                                                             Global Freelance Consultant/For Hire

Private Company; 1 employee; Management & Educational Consulting Industry

October 2013 – Present

 

Overview:

As a Consultant, my major role is to give advice on your business. My clients expect me to provide them with specific information they need and to communicate special analytical information on a particular area that they couldn't get in any other way, thus in order to decide or perform a change for the better and make their business grow.

Some of the most important traits and qualified skills related to my consultancy are:

• Out of the box thinking: thinking beyond existing practices and mindsets

• Ability to communicate effectively to clarify complex data and sensitive info

• A planner and a strategist

• Self-motivated & being proactive

• Superb presentation skills

• Can cooperate with diverse professionals

• Effective networking skills to deal with customers

• Creative thinking and critical thinking abilities

• Knowledge about latest trends in order to formulate strategies.

 

Berlitz Consulting (Self Employed/For Hire)

Freelance Independent Educational Consultant

Public Company; 201-500 employees; Professional Training & Coaching industry

April 2012 – September 2013 (1 year 6 months) Bangkok, Thailand

• Identified individual student's needs and setting realistic goals.

• Implemented and improved school curriculum based on individual student's strengths and challenges.

• Monitored student's performance and empowered students to achieve the highest levels of success.

•  Implemented and instructed English and various Business-related courses to Thai and other Asian students on a one-to-one and group basis using a hybrid blended approach to learning English while recording and maintaining student goals and exceeding expectations at a global English Language Center.

I have an excellent curriculum geared towards all levels of learning. I have currently certified in brain-compatible teaching, enhancing student self-esteem, and cognitive learning applications. I am also familiar with the utilization of NLP techniques as well.

 

TeleTech

Learning & Leadership (L&LD) Training Manager

Public Company; 10,001+ employees; TTEC; Outsourcing/Offshoring industry

January 2011 – January 2012 (1 year 1 month) Santa Rosa/Quezon City, Philippines

• Developed and lead a professional training team supporting T-Mobile & Bank of America.

• Excellent experience in managing multiple projects and tasks effectively to meet or exceed required guidelines.

• Worked daily to improve processes and performance that enhance bottom line results.

• Exceptional knowledge in the negotiation of contracts with safeguards against identified risks, with an outstanding record of cost savings as an individual contributor to client specific targets.

• Overall responsibility for training team engagement, leadership, performance/project management, coaching, and talent development.

• Solid understanding of telecom systems and banking documentation processes.

• Direct responsibility and accountability for the Learning and Leadership Development department’s success in meeting and or exceeding key metrics and quality requirements.

• Data analysis, customer focus, ROI calculations, persuasion, problem-solving, strategic thinking, and achievement motivational practices.

• Exceptional project management skills, including the ability to work collaboratively across the organization and manage multiple projects of various diverse scopes in a cross-functional environment.

• Answered technical questions and assist in isolating the root cause of problems and testing solutions to ensure problems have been addressed. (Systems troubleshooting, sense of urgency, timeliness, analysis and exceptional problem solving)

 

Office Depot

Instructional Designer/Corporate Trainer

Public Company; 10,001+ employees; ODP; Business Supplies and Equipment industry

January 2010 – December 2010 (1 year)

• Created, implemented, designed and supervised various training courses from storybook to finish that exceeded time constraints.

• Provided expert knowledge (working with Subject Matter Experts) within the business arena to research and/or respond to the effectiveness of the area of expertise ensuring internal and external needs are met.

• Responsible for designing, developing, delivering and assessing the success of various learning programs utilizing the ADDIE model in the areas of employee development, management development, and/or technical skills. Designed implementation included proficiency in computer-based training (online) utilizing corporate Learning Management System.

• Coordinated with human resource staff and management as an external consultant to identify and define developmental, administrative, and operational needs of the company.

 

 

Instructional Designer/Trainer

State of Pennsylvania/Department Of Revenue

Government Agency; 10,001+ employees; Government Administration industry

September 2008 – December 2009 (1 year 4 months)

• Trained state vendors on new and modified computer systems for the PA Department of Revenue (State Lottery); instructed them on the functionality of new software system; coached them to understand the alignment of the new/modified processes and how the application will support those processes.

• Created and delivered instructor-led training of new software to adult learners utilizing various adult style learning applications and theories.

• Trained state vendors on becoming familiar with existing and new training materials including training software for store employees.

• Facilitated and oversaw classroom questions, answers, and group conference calls; supervised classroom monitors to gauge participant progress. ​

 

State of Pennsylvania/Deloitte Consulting (Dep't of Labor)

Instructional Designer/Trainer

Government Agency; 10,001+ employees; Government Administration industry

June 2007 – September 2008 (1 year 4 months)

• Trained state of PA Department of labor employees on new and completely over-hauled proprietary computerized system; instructed and coached them to understand the alignment of new/modified business processes and how the new application would support those processes.

• Instructed state employees on becoming familiar with new training materials including training software on their Learning Management System.

• Performed research and needs analysis for training programs; designed (computer based) training programs to suit/adapt targeted audiences.

• Created and produced various learning materials, including - workbooks, power point, group activities, program tools and media delivery aids.

• Assisted in the creation and development of the Commonwealth Workforce Development System https://www.cwds.pa.gov/CWDSOnline

 

AT&T/IBM

Corporate Trainer/Consultant

Public Company; 10,001+ employees; T; Telecommunications industry

April 2006 – May 2007 (1 year 2 months)

• Provided project support and leadership to cross-functional teams consisting of members from key business solutions and technical functions to document, analyze and lead improvement initiatives;

• provided project management, evaluation, goal setting, planning and identifying/securing appropriate resources within budget requirements.

• Analyzed complex information to delegate work assignments and managed deliverables; presented recommendations to upper management; shared information with appropriate internal/external constituents.

• Managed a professional team responsible for several process improvement projects and/or activities; 

• Ensured compliance within the project implementation and/or support within the scope of responsibility to include activities such as process flows, operational readiness support, process documentation, communications, and/or project management. 

• Conducted corporate training on multiple levels through individual one-on-one training in a retail environment.

• Additional training settings included traditional classroom training, e-learning, web based training and classroom instructional training.

 

Kaplan Higher Education Corp.

University Instructor

Educational Institution; 5001-10,000 employees; Education Management industry

May 2003 – March 2006 (2 years 11 months)

• Developed innovative curriculum and lesson plans to instruct individual students, small groups, and classes of 30+ students in the professional studies of various college level courses including Business Math, English, Business Management, Computers, and Microsoft Office Applications

• Utilized both conventional and unconventional methods and resources to educate students in grammar, spelling and report writing; utilized a variety of learning techniques best suited to the individual student's learning style and abilities; created Comprehensive classroom learning resources, encouraging students to take home, study, and learn assigned materials

• Established comfortable, student-focused, two-way communication that empowered students to enjoy the learning process; maintained a productive learning environment by stating classroom rules, holding students accountable for their actions, and implementing consistent and fair consequences when necessary

• Provided extra assistance, resources and time to ensure that all students understood course concepts and were able to meet rigorous organizational standards

• Utilize time management skills and resources to balance heavy workloads to meet stringent deadlines

 

Verizon Wireless/Solectron

Regional Manager of Technical Services

Public Company; 10,001+ employees; VZ; Telecommunications industry

January 1992 – April 2003 (11 years 4 months) New York, New York

• Monitored call system to route calls appropriately among regional technicians according to skill-based routing and availability in accordance with SOP guidelines.

• Supervised a regional team of technicians, coaching, and counseling/corrective action in accordance with company policies and procedures; conducted real-time monitoring of technicians to monitor productivity, metrics, employee demeanor, technical accuracy, and conformity to company policies.

• Resolved customer complaints and requests in a timely manner that superseded company expectations; supervised the repair of various computer and cellular telephones issues; instructed customers on the proper usage of cellular equipment.

• Developed and implemented various policies and procedures for store management; provided guidance on company practices and procedures; served as a primary contact for employee concerns and issues.